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Month: December 2010

How to Increase Customer Retention

During one of my frequent trips throughout the Northwest, I revisited a little airport diner that I had tested a few months earlier. This simple airport diner is one of the most unique dining establishments I’ve frequented in the last 10 years. Not only was the food really good but reasonably priced and came with great service to boot! As I got up to pay my bill, I noticed that the server had left me a...

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