Recently my daughter tried out for the regional ODP(PDP) soccer team in our state. It was a last minute decision to make the five hour tirp to the field with her having to stay overnight with another family.
Needless to say upon arrival at the fields I was surprised to find that the check in was not very professional and somewhat disjointed.
The coach of this new team gave us parents about two minutes of his time to basically “ask questions now” because this is the only time you have.
This is the same coach that her current team coach highly recommended and maybe he is great on the field and with the kids, but his approach to us was less than charitable and somewhat brash.
It has been my experience dealing with the youth soccer world that certain coaches have this attitude and this coach was no different. Now maybe he is a really nice fellow underneath the standoffish exterior. But for an estimated $2000 to $2300 over 7 to 8 months it seemed like he could have given us a little more time, or at least an FAQ handout?
After all we parents do pay the bills, invest our time, drive the miles and so I feel a little common courtesy would have gone a long way. At least with me that is.
In five plus years of dealing with youth soccer I have never seen a more unorganized tryout. It was like the people running it had no personal relations skills whatsoever and the organization behind them only scored a 2 (out of 10 – with 10 being highest) in my marketing and PR book.
You see, as a marketer that is actively developing and growing businesses, I am attuned not only attuned to ads, slogans, headlines, colors, sayings and results, but more so the entire package. And in this case the entire package was weak and left much to be desired.
So what this organization did was ‘not build up my confidence’ and for this next year they lost a great player.
Yep, I’ll toot the horn for her. She really is a great soccer player and everywhere we go, parents approach her and us about her abilities and skills. She works very hard and soccer is her only sport at this stage in her life.
For us first timers(at this regional level) this was an experience that I hope not to come across again in the future.
And now this leads us back to your business…
Most youth sports organizations need PR and marketing people who specialize in sports marketing. These people should be up front telling the story, sharing the facts, and paving the way for the programs and leagues that are to come. It’s that simple.
This is also the case for most small businesses and this is where soft selling comes into the picture..
DO NOT ASSUME that your prospects know all about your offer, your business, and how great you are.
1. You need to tell the story.
2. You need to provide the facts and testimonials(if you have them).
3. You need to be proactive and follow up with your prospects.
4. You need to provide customer service and this starts before the sale!
And if you are running any kind of youth sports organization that relies on parental funding to keep the paychecks, fields and operations running…
Then I suggest you Over Communicate and Build Repore.
Until next time,