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Category: Small Business Development

How Not to Lose an Organization

It’s such a shame to see people build organizations, only to lose a vast majority of the people. I’ve seen this occur several times during my small business career. The first time I saw this happen it involved thousands of small business owners. The leadership of the departing organization wanted more control and more money and they achieved this but the fracture their move created never healed.

The second time I encountered an organizational fracture was during a recent merge of two local youth sports organizations. This most recent event had a direct impact on our family, especially our children, as these two local competing clubs decided to merge and combine forces to supposedly achieve a more cohesive and better environment for the children.

I feel the two directors jumped the gun, sent a mixed message and didn’t communicate properly. They both seemed to feel that dropping a big turd on everyone would be the best way to go and then leave people in the dark until they could work out the details.

Now I will say that one of the organizations was pretty good at communicating, but only after the public announcement of the proposed merger.

After all, the intent to merge and actually completing the merge are two separate topics.

Before you ever make a major change like a merge, especially when it involves families, money and children, it’s best to communicate first instead of later on down the line.

In our case – the families have been one of the main financial sources for the two organizations. So the salaries, overhead and expenses of these two operations are paid by the parents along with sponsors.

We happened to have experience with both organizations, so our perspective was different than the families on either side of the fence.

The one thing that struck me the most was the speed at which the two competing directors  put the deal together. This and the simple fact that they are fierce competitors and have never worked together. Now I could keep going on and on but hopefully you get the idea.

It would be like two CEO’s or if you like, owners of small businesses merging to help foster a better community for their employees and their families.

Hmmmmmmm……let’s take a peak behind the scenes in the boardrooms and follow the money, eh?

With all that said…

Before you jump ship and split up an organization or merge two competing organizations, make sure that your ego and pride are in check. Do everything you can to work it out and consider the families that your split or merge will affect.

Lastly, communicate with the organization(s) before you make it public. For great communication can make the difference of a successful merger or one that fails and falls by the roadside.

Stay Tuned,

Dave Krygier
Publisher

SmallBiz Mechanix 

 

To Start a Business – The Home Based Model

Ever since my first business dealings selling flowers in front of the candy store in New York I’ve always been intrigued with small business. From flowers to pottery to newspapers to yard work to music to game rooms to advertising to rentals to advertising again… And then add in 10 years of sales and consulting to the mix.

Oh and by the way – the sales part started at about 9 years of age and has continued for over 35 years.

As of this writing I say 25 plus years but in reality it goes back 10 or more years to child- hood. You see my Dad always wanted his own business and from the time I can remember  he had something going on the side. He was either underfunded or didn’t have the right product or timing. The only venture that took off was the one he and my Mom started but then they divorced and she kept the business.

Boy have I had one heck of a journey in small business and since 1985 I’ve operated home based businesses side by side with off-site offices, warehouses and store front operations.

This leads to the questions about starting your home based business…

The questions arise – to start a business or not start a business and should you get started out of your home or setup an office or off-site facility somewhere else?

These are questions you really need to ask yourself and any partners who will be involved with you in your new enterprise.

Starting up a new business can be very exciting, emotional and some what of a roller coaster so be prepared, because if you are going to start a business and it’s You Inc, then consider starting it out of your home. This way you will keep your overhead low and be able ramp up without being tied into an office or building lease and all the additional expenses.

To start a business out of your home is much easier than the overhead headache of starting out with an office where you have to rent or lease. You can realize your dream, run your own show and live in the land of the self employed while allowing for flexibility of coming and going without limitations.

The bottom line is that you want to start with low overhead, minimize your expenses and maximum your ROI (return on investment). One of the best ways to do this is through a virtual office and virtual phone number.

In addition make sure that your legal house is in order, finances are in place and your business blueprint is completed before you open the doors. More importantly make sure that you are committed for the long-haul and are willing to do what it takes to get your business off the ground and up and running.

Operating your own business out of the home can make for a great life but you should have rules and guidelines for your home based business. And these rules should allow for flexibility but also maximize your time and productivity.

So now it’s time to get to work on your small business blueprint and remodel that ole bedroom into your world headquarters.

To your small business success,

Dave Krygier
Publisher

SmallBiz Mechanix 

 

Youth Sports Marketing – Capture a Captive Audience

Youth Sports Marketing and Your Small Business

Soccer has been to our family like so many youth sports have been to other families throughout the world.

My wife and I have had hours and hours of discussions about the sport that has dominated our household for over three years. Sometimes I feel like a sports agent having to work the phones and be out at the games, except with youth sports like soccer we parents(or financiers) have to pay to play. Fortunately for me, years ago I co-owned a management company that specialized in musicians and bands. Yeh, I know, call me a little off kilter, but having worked in that industry and been a musician myself, it made for a small business venture or so it seemed at that time.

And with the amount of time and money that we’ve invested in the sport of ‘futbol’ the last five years has accumulated into the thousands of dollars, and it looks like there’s no end in sight. But the overall experience has been great for the kids as we progress with them in the land of soccer.

If we compare our experience to that of my friend there’s a bit of a contrast…

On the one foot (no pun intended), you have my friend who played little league years ago and his Dad owned a furniture business in the town they lived in. When approached to sponsor his baseball team, his Dad refused and thought it would be a conflict of interest.

Personally, I think this was short sighted on his part and showed a lack of understanding and support for the boys.

On the other foot, you have our present day condition where club soccer and the associated travel have increased to the point where it’s not uncommon to pay over $300 a month in gas, club fees, tournaments, coaching fees and related travel expenses.

Now there is a way that you can possibly recoup some of your outgo – especially if you are a small business owner and have an interest in youth sports marketing.

As a small business owner who is looking to increase sales and revenue, youth sports might be the answer you are looking for. After all, you have a captive audience that you can continually put your name and message in front of. From logos on physical merchandise like uniforms and bags to signage, brochures, websites and emails.

When you are looking at marketing to the youth sports niche, here are a few tips:

1. Get to know and network with all the people that have to do with the sport your kids are playing. This includes the Owners, Directors, Managers, and Coaches of the local organization or club.

2. Offer to help at games, tournaments, and special events. This promotes good will and shows that you are looking to be involved.

3. Advertise your business and make sure to put testing mechanisms in place. This means tracking with URL’s, emails, phone numbers and separate landing pages.

4. Sponsor players, a team or teams or special event and make sure to get as much exposure as possible.

To reach this target niche audience and possibly recoup some of the expenses, I believe it’s important to think outside the box and really look at all the angles. So get your biz dev cap on, your rump-a-roney in gear and look for opportunities that you can take advantage of and expand your horizons in this ever popular and growing niche.

Need a little push or possibly a tip or two in addition to the ones above? Check out Small Biz Mechanix and get yourself moving in the right direction.

Dave Krygier
Publisher

Secrets of The Tiny Store

 

 

Soccer and Small Business

The sport of soccer has absolutely gone bonkers in the last five years and I mean this in a good way. Our kids love to play it, we love to watch it, plus it’s a healthy, competitive environment that allows them to stay fit.

With two of my three kids actively playing soccer and one playing 10 or so months of the year, it has become part of our life. No doubt about it. Many weekends we find ourselves absorbed and traveling to and from the fields until late in the evening hours.

So why am I writing about soccer and small business ?

  Very good question – Dr. Jones…(Indiana Jones that is).

You see, business development is where I’m leading to in today’s post about the world’s largest sport. Business development can occur while you are standing in line for a youth soccer match or any other sport for that matter.

Business development for your small business may be right in front of you at your child’s soccer, hockey, baseball or volleyball game. Or whatever sport you and your children have chosen to participate in.

Business development can be done while chatting with other parents, club directors,  coaches, referees and even bystanders.

Now back to our topic of soccer…(not that I ever got off topic)

#1 – If you have kids – chances are they’ll be playing soccer, even if it’s just with friends.

#2 – If you have a small business or are thinking about a small business – this is a niche that is growing. Hint, hint, hint…

#3 – If you are a small business owner and your little enterprise needs targeted traffic and your biz happens to fit in with the soccer demographic…NEED I SAY MORE!?

Now maybe soccer isn’t your thing, your kids thing or maybe you don’t even have kids. But you are a small business owner and desire to diversify and/or expand.

Opportunities for business development in the youth sports arena are popping up all over. All you need to do is open your eyes and look for them.

Soccer and small business might be the right mix for your small business’ future so look for opportunities within sports like soccer. They may be right around the corner and could bring forth your next big client, service or product launch.

To your small business success,

Dave Krygier
Publisher & Soccer Enthusiast

PS – How is your Biz Dev going? If it needs a little push let me know at SmallBizMechanix.com

Small Business Startup – Time to Move On

At a certain point during your small business start-up you will realize that your plan is working, kind of working or not working at all.

To start a business is one thing. To keep it going and have it succeed, let alone make a profit is entiely another story and that’s what I’m going to dig into today.

Like I mentioned in my earlier post, it’s best to find mentors to guide you along the way, especially if you have never been in business before. Find other seasoned business owners that are willing to help and assist you so you can avoid icebergs, sharks, barracuda, jellyfish and all the other hazards that could sink your new enterprise.

The earlier you find these people the better.

Because a small business startup take time, perseverance and a willingness to do whatever it takes.  But without a plan and guidance, you might find yourself back in a job with the other percentage of folks who didn’t make it.

And now we’ll continue with the startup saga of the Two Jacks and Dave…

This story continues where we left off in part two – Beyond the Startup.

After the initial opening of the business and settling in we leased an office we couldn’t afford. This was a mistake and cost us dearly because we then had to move the office into my partners Mother’s home.  Boy was this humbling and an experience that I will never forget.

Fortunately for me I was very young, flexible and had tons of energy but the agency/management/product business was fledgling, underfunded, unfocused and not going to make it, unless serious changes were made.

Believe it or not this was a really great experience for me. Both the hard lessons learned and connections made were worth it, although at the time I can say it was quite stressful and led me to living in a hallway for $50 a month.

Talk about a hit to the self image. VP of Ad agency living in hallway – that’s what a client wants to know….NOT!

Anyways -we looked and searched for funding, but no takers arrived. I funded some of our dealings with my credit cards and ended up paying these off over a period of years. It’s a nice reminder of your mistakes and misdealings when you go to pay a bill every month for a few years.

Time to Pull The Plug…

At the point where I realized it was time to move on, it was almost too late, but I got out just in time. Instead of sticking it out I decided to move on and start anew, and start anew I did, but in a totally different small-business venture that again included family.

This was painful but proved to be the right move at the time. I needed stability and could not move forward with my existing business partner.

The downside of the split was that Uncle Jack had to pay off the bank and neither of us had enough cash to pay off Uncle Jack. This led to Uncle Jack’s kids coming after Dave and then Dave had to take an advance on a credit card to pay off his distant relatives.

Sound like fun? If not, then avoid the pitfalls and road blocks in your start-up by taking advantage of these points:

1. Have solid partnership agreements in place, even if it’s family. Make sure to have your legal  house in order, no matter what the potential partner says. Because when it comes to money or debt or liabilities, you could end up holding the notes like I did.

2. If you have a vision for your business and the market is ripe… Pursue and stick to your vision like GLUE!  Just like we should have with the ‘On Hold Product’ that we produced.

3. Like I said in the beginning of this post – FIND Mentors and people who will guide and help you along the way. It may take a month or two or three but it will be worth it.

Enjoy the journey…because it’s the only one you have.

Dave Krygier
Publisher

Secrets of the Tiny Store

 

 

 

 

Beyond the Small Business Startup

The story continues as Dave and the two Jacks move forward in their small business start-up. Maybe you missed part one in the continuing saga. If you did – check out my post Start Up a Business Now and you’ll see where the story began.

To bring you up to speed, the agency business was started by the two Jacks and myself. This was back in the late 1980’s, pre-Internet, when the fax was a mainstay for business communication and Motorola brick phones were a big deal for small business guys like us.

I left off with my Uncle coming into review the books the first week, but we had barely finished setting up our little office and the loan money hadn’t been in the checking account
for more than a few days. It was awkward and the other Jack was a night owl who didn’t function well in the morning.

We did have a plan and networked like crazy, but my Uncle Jack(the loan cosigner) didn’t see the ‘big bucks’ rolling in immediately, so he pulled out within months.

The good news was that we started to bring in a few accounts and cash flow picked up, but not enough to sustain both of us and the business.

So what did we do?

Like all determined small business owners starting out ….(well, maybe not all)…we started a management division and started managing musicians.  Oh boy was that a roller coaster and that took our focus off the agency.

Then we developed a marketing product for the telephone. It was one of the earliest ‘on hold marketing programs called ‘Marketing On-Hold’ and this started to take off but we didn’t focus on it.  Clue here for you my friend – if something you are doing starts to take off and grow – WATER AND FERTILIZE!

What’s sad about this story is that the MOH product really had the potential to be a big hit for the fledging little agency and initial testing proved that the product was sound and that there was a market for it. But the partners didn’t agree or focus on it long enough. This along with not doing our legal homework brought a lethal blow to the new product and our future together.

Now I could go on and on about the details – crossing the T’s and dotting the I’s, but know this – the lack of attention to detail cost us dearly.

So pay close attention to the details before, during and after your small business startup and find mentors and coaches who will guide you along the way. I know this sounds elementary but the details and guidance are very important. This way you will minimize the bumps in the road and have less repairs to make along the journey.

Stay tuned for the continuing saga about the Two Jacks and Dave. It’s worth the read.

Dave Krygier
Publisher

Secrets of The Tiny Store 

 

 

 

 

 

 

Club Soccer – The Case for Coaching Continuity

This spring our kids’ soccer club decided to merge with another local club that we had left after several years.

This change came as somewhat of a surprise but we dealt with it as best we could, discussing scenarios and possible outcomes. As my wife and I were talking through the possibilities I came to the conclusion that the real reason we left the other club was what I coined ‘coaching continuity’.

You see, in the other club(we’ll call them SS Minnow), we were treated like a number. There wasn’t any personalization and in this particular organization, the coaches were very cold, distant and not approachable. So after two years, we left and went to the other club across town.

This new club was a breath of fresh air and we determined that the grass was really greener on this side of the fence (or pitch – in soccer speak) as they provided a full service operation and great training.

The year with the new club went so fast and we really enjoyed the coaching, training and how approachable the two guys were that ran the organization. They not only coached our girls but also trained them. It was a combination of three guys who would rotate in on a continual basis.

Well with the merger of our club and the SS Minnow, I came to realize that what we came to know and love(coaching continuity) would most likely dissipate and dissolve as the two organizations melded their cultures.

On the one hand you have three dedicated young men who worked and trained their teams together and communicated well with the parents. It was a great environment with consistency in communication and continuity in coaching. This familiarity brought trust and the young soccer players were able to develop and learn from three different men with a common goal.

On the other hand you have the SS Minnow that was losing momentum, had failed at a previous merger, did not have an internal training program and the management/coaches were not friendly or approachable.

So the coaching continuity that we had experienced was soon to be lost as the crew of the SS Minnow slowly took over helm and turned what was a great venture into a shipwreck. And club soccer in our little neck of the woods would never be the same.

With all that said…all this soccer talk leads us to your small business and the topic of continuity.

How can you as a small business owner develop and maintain continuity in your small business?

Continuity should be established throughout your business – from your marketing and sales messages to overall branding and merchandising(online or offline).

Continuity with employees and outsourced workers is also important because if you develop a break or crack along the way, then your people will see this and doubt will creep in, just like with the club soccer story above.

Your business is where it’s at due to the blood, sweat, tears and money you’ve put into it. Maybe you’ve even had to merge with another company or take on a partner which most likely upset the continuity in your small business.

To wind it down for today – Continuity is what keeps the business stable. Remember that the next time you look at changing your marketing, sales, consider a merger or joint venture.

Dave Krygier
Publisher

Secrets of The Tiny Store

Local Internet Marketing – Connecting the Dots

When it comes to local Internet marketing you really need to connect the dots if you are going to be visible and gain exposure in your local community.

Over the years I’ve seen so many businesses guess with their marketing like they are throwing darts at a dart board. I don’t want to seem like I’m beating a dead horse but guessing with your marketing in this day and age of the Internet is like traveling across a country without a map.

Local Internet Marketing for a small business has expanded and grown so much in the last  five years that the possibilities for visibility and connection are extremely high, if you take the time to do the work and put the puzzle together.

When it comes to local Internet marketing you as a small business owner have more online tools available to you today than ever before. Tools like local directories, maps, links to phone numbers, google places, email marketing, social media and the good ole’ search engine organic listings.

If you happen to live close or in my neck of the woods, Eastern Washington or Northern Idaho, then you already know that small business is a big part of the many local communities that comprise this region. But one thing to consider is that local web-based marketing in a town like Spokane, Washington might be a bit different than say Sandpoint, Idaho.

This leads me to how you can connect the dots and develop a local Internet marketing strategy for your small business.

Basically what you need to do is come up with a plan that works specifically for your small business, not some cookie cutter formula that is mass produced like fast food.

Your strategy for local Internet marketing should be designed and customized to fit your business needs. Why – because all that matters is your business and ROI.

Remember, it’s all about keeping it simple, clear and concise, not complicated and confusing.

The Three Main Components (or pillars if you prefer) to local Internet marketing include local search optimization, email marketing and social media, but not all three are a fit for every small business. So what you need to carefully consider is which one of the three will be the most important and bring you the most ROI as soon as possible.

Then once you have determined this you can move onto the next most important component and then finally tackle the third one. This way you don’t get overwhelmed and  inundated with too much information and not enough results.

With certain strategies all three work well together. In other cases you might only use one or two.

Let’s look at the options you have available to you and your business:

1. Local Search Marketing includes organic and pay per click, directories, maps, places, phone links, videos and anything to do with the search engine. Remember visibility is key, so make sure to cover all the bases.

2. Email Marketing includes capturing leads and cultivating relationships with subscribers and existing clients. This is done through links and forms on your website pages, on your blog, in advertisements, articles and social media sites.

3. Social Media Marketing is currently one of the easiest and best ways to become visible to your local market but you’ll need to research and determine which channel is best for your business. Because not all social media sites are the same, you might find some that can help you achieve better rankings and faster ROI than others.

Ok – so that ends today’s commentary on local internet marketing. Stay tuned for part two in this series where I’ll dig further into email and combo marketing and how you can take advantage of the two together.

Dave Krygier
Publisher

Secrets of the Tiny Store

 


Startup a Business Now!

Have you got the bug to startup a business now?  Gotta get outa your job and be your own boss? Run your own show and call the shots?

Maybe it’s time you got started on your way and put your dream into motion and live it. First you need to be patient 5 minutes longer and let me share a quick story that starts out like this…

I was a young buck with entrepreneurial blood runnin’ through my veins and I desired to be in business for myself but wasn’t sure what kind of business I would start. So the GM of the business where I was working at decided to go out on a limb and start his own enterprise and asked me to come with him.

And with that we started our very own advertising and marketing agency. And boy was this a leap of faith, because neither of us had any money, never had been involved in an agency and had to bring in my uncle as a partner and co-signer on a loan. Well we got up and running but my uncle wanted to run things, and he even came into work on the books during the first week, when we opened the doors!

Aaaaaaahhhhhh! It was like – what did we do? And how do we change this?

Look – I’m not gonna tell ya all the details in this post (more about this startup story later), but I will share this…

No matter what business you choose, there will be struggles, failures, frustrations along with triumphs and victories. But just because you startup a business doesn’t mean you’ll actually make it.

 It takes persverance. It takes work. It takes time.

Because success is a journey and as long as you are moving forward or as John Maxwell puts it – “Failing Forward” – you can make it.

Back to our topic – “Startup a Business Now” and the phsycological factors that you need to address if you haven’t already done so:

You need to have the ‘mindset’ going into the startup or you’ll quit, retreat, get frustrated and second guess or maybe take the wrong path.

How do I know this? Because I’ve been around startups since I was a little kid and personally I’ve been involved in more than six startups plus worked with other entrepreneurs

So, what are you waitin’ for? The right time? The right business? For some sign? For everything to line up just right!?

Well I’m here to to tell ya this… Da bizness is not going to come knockin on ya door
and pick you up off tha sofa or out of the lazee boy chair and drop a business in your lap
like a ready made microwave meal. (a little of my New Yawk upbringing it coming out in this post –

You need to do some work…

But I believe it is ‘desire’ – yes, a true desire that will get you to start a business of your own. You may be negatively motivated, which is great. Maybe you have to get out of your job or switch careers.

Whatever it is that is motivating you to start up a business and become a member of the small business community, remember this, to start a business is one thing. To keep it going and have it succeed, let alone make a profit, is entirely a different story.

So dig deep and determine why you really desire to start your own business and then check out this Small Business Startup resource.

To your small business success,

Dave Krygier
Publisher

 

Customer Satisfaction – Your Ticket to Ongoing Revenue

Customer satisfaction and retention should be one of the most important areas in any small business, yet the tide seems to be turning in the wrong direction.

In all the years that I’ve been around small business I’ve never seen customer service slipping so much. It almost feels like you have to pull teeth to have someone treat you like a human being – let alone speak with a human being or even connect with one.

More and more I see companies letting their customer service slip which ultimately kills customer retention. And then you have those businesses that implement what they call customer relationship management policies and practices that makes you wonder if anyone really understands the customer?

There’s a disconnect and I believe that until the owner or CEO takes a stand and determines that retaining customers is a top priority, then nothing will change. Because customer service shouldn’t be like the price oil and fluctuate all the time.

In order to have customer satisfaction you need satisfied customers and in order to have satisfied customers you need to have whoever is handling the sale understand what your objectives are. And implement the objectives the way you want them, not the way your workers see it.

Time and time again I experience customer service that speaks of people who don’t care.

Is your business like this? Do your staff or outsourced workers understand what customer satisfaction is? Have you defined what customer satisfaction is in your small business and built your business around satisfying your customers?  Or is your model a revolving door with ‘one sale sam’ written all over it?

I mean you can be an online business owner with a small enterprise that is up and coming and the great thing is that you can provide better customer service than larger competitors. But you needs to satisfy dose customers. (I know my grammar and spelling are sometimes quirky on purpose) – dot, dot, dot. :0)

So get on the right right track and create a simple plan for your staff to follow and make sure to create an outline for both online and offline. More on this in a future post.

In the book “The Five Love Languages”, acts of service is one of the five areas that the author writes about. This is a secret that you may be able to use in your customer retention strategy.

What you do is during the survey process (and yes you should have one) – ask your new customer what is most important to him or her. Ask specifically and dig deep. Why – because this is how you find out what it is that your customer really wants, needs and desires. Call it survey to success and watch what happens after you do this for a few weeks to a month.

It really works – and customers will respond if you ask genuine questions and offer solutions.

So the ticket to ongoing revenue is to satisfy and retain your customers. Be real, add value and be available.

Stay tuned and glued to this channel and dial in to Secrets of the TIny Store to find out how a little know business from the Puget Sound region of Washington State – rocked the search engines for 6 years straight. And provided good to great customer service for 18 years…

Dave Krygier
Publisher